AI Intelligent Customer Service

The intelligent, multi-modal enterprise service solution launched by Aliyun supports the integration of omni-channel contact centers with AI applications, helping enterprises to improve service efficiency and customer satisfaction.

A customer service platform that offers AI agents, customer service assistants, and ticket collaboration, combining a knowledge base to handle inquiries and transferring them to human agents as needed.

A voice model designed for real-time business calls that allows responses to undergo a text review before they are spoken.

A customer engagement platform for B2C teams that integrates multi-channel messaging, AI-powered customer service, lead assignment, and sales follow-up.