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Vivante, founded in 1998, is one of the world's premium one-stop shop for customer contact center solutions. Headquartered in Los Angeles, USA, the company has more than 40 delivery centers globally in Asia, North America, Europe, Central America and other regions. The company employs more than 15,000 people in the United States, the Philippines and China. Founded in 2002, Vivante China has offices in Shanghai, Guangzhou and Chengdu, with more than 4,000 seats.

Service Areas

The service business field of VEIN is very wide, by providing 360-degree customer service business, such as market research, telemarketing, after-sales service, customer care and information consulting, in order to meet the diversified needs of customers in various industries.

Main products

As a one-stop call center solution provider, VisionONE has a complete range of call center system platforms and products VisionONE series, which mainly include:

1. VisionLog Recording System
2. VisionIVR Interactive Voice Response System
3. VisionCTI Computer Telephony Integration System
4. VisionCRM Customer Relationship Management System
5. VisionQA Call Quality Assessment System
6. VisionWFM Intelligent schedulingsystems
7. VisionCAT e-commerce system
8. VisionVIEW Large Screen Monitoring System

Additionally, Vine has launched an artificial intelligence technology-basedIntelligent Customer Serviceproducts, such as VisionCC, an intelligent cloud contact center,Intelligent TrainingVisionTSIM, Intelligent Scheduling VisionWFM, Intelligent Customer Service VisionAICC and Intelligent Communication VisionIPCC, forming a "1+5" matrix of dimensionally generated AI intelligent products.

core technology

The core technology of VYIN mainly consists of artificial intelligence technology and call center system technology. Among them, the artificial intelligence technology consists of natural language processing, speech recognition, speech synthesis, machine learning and other technologies, which are applied in various fields such as intelligent customer service, intelligent training and intelligent scheduling. The call center system technology, on the other hand, includes various functions such as recording, interactive voice response, computer telephone integration, customer relationship management, etc., providing customers with efficient and convenient call center services.