Wolfon Technology Corporation (Taiwan)

Founded in July 2014, Wolfon Technology is a leading AI-driven customer service, CRM and customer experience solution provider in China. Relying on core technologies such as artificial intelligence, big data and cloud computing, the company has created an integrated customer full lifecycle solution and successfully applied the full-dimension intelligent system to various scenarios of enterprise customer service, marketing and customer operation. Wolfon Technology is committed to AI-driven services, using technology to enhance customer experience, and comprehensively helping enterprises realize digital transformation.

Service areas:

Vofone provides customized solutions for a wide range of industries, including consumer goods, manufacturing, life sciences, automotive, centralized state-owned enterprises, digital government, and finance. The company not only focuses on services in the domestic market, but also launches a comprehensive "globalization" strategy in 2024, focusing on providing a full range of services for Chinese enterprises to go overseas, helping Chinese enterprises to build a globally influential brand, and empowering customers to succeed in the global market.

Main Products:

Wolfon Technology has a complete product matrix including Udesk, GaussMind, ServiceGo and Microfung:

1. Udesk: an omni-channel customer service system that provides one-stop service for 20+ channel sessions on website, H5, WeChat, Nail, WhatsApp, etc.
2. GaussMind: AI scene landing expert, providing intelligent solutions for various business scenarios.
3. ServiceGo: integrated intelligent after-sales service platform, supporting door-to-door installation and maintenance, product repair and return, equipment maintenance and inspection services.
4. Microfung: Customer Experience Marketing Cloud, a new generation CRM system based on enterprise WeChat.

In addition, Wolfon Technology also provides a series of products such as call center, CC PaaS, work order system, video customer service, WFM workforce management, Insight data analysis, etc. to meet the needs of enterprises in different scenarios.

Core technology:

VOFON has developed its own leading AI infrastructure "Original Heart Engine" (NLP-PaaS, ASR) and voice communication platform (CC-PaaS), which have been awarded the "Trusted AI Evaluation Certification" by China Artificial Intelligence Industry Development Alliance (CAIDA). ". Wolfon Technology's AI technologies areIntelligent Customer Service, data analysis, customer experience management and other aspects have significant advantages, which can provide efficient and intelligent service experience for enterprises. Meanwhile, Wolfon Technology also has powerful data processing capabilities, such as Agile BI, visual data analysis, KCS Knowledge Base, etc., which help enterprises better understand and utilize data to improve business efficiency.