Tongyi Xiaomi

What is Tongyi Xiaomei

Tongyi Xiaomi is an enterprise intelligent service solution launched by Aliyun, which integrates an omni-channel contact center with AI applications, aiming to help enterprises achieve informationization and intelligent transformation of services.

As a member of the "Tongyi" series of large models, Tongyi Xiaomi specializes in AI.Intelligent Customer ServiceIn the field, by providing intelligent dialogue robots, intelligent agent assistants, and multimodal intelligent contact centers, it helps enterprises to improve the efficiency and quality of customer service, reduce operating costs, and at the same time provide customers with a more comprehensive and personalized service experience.

Tongyi Xiaomei Main Functions

• conversational robot: TongyiXiaoMi's dialog bots are capable of conversing with people based on natural language, connecting to a knowledge base to have a conversation, providing a more human-like dialog experience, adapting to more service scenarios, and dramatically reducing operational costs. It supports multiple forms of knowledge, such as document web pages, high-frequency questions, complex multi-round dialogs, forms, databases, etc.
• Intelligent Attendant Assistant: Tongyi Xiaomei can accompany artificial seats in all aspects, provide real-time assistance, sales analysis and other functions, including pre-service simulation of customer sparring, real-time business guidance, post-service intelligent call analysis, etc., to help customer service and sales performance improvement.
• Multimodal Intelligent Contact Center: Provide a one-stop omni-channel multi-modal enterprise intelligent service platform, supporting unified access and scheduling of multiple channels such as telephone, IM, video, etc., and realizing complete consistency of service data and customer experience.

Usage Scenarios of Tongyi Xiaomei

Tongyi Xiaohui is suitable for those who need to upgradeclient serviceand sales effectiveness for businesses, including but not limited to the following scenarios:

• client service: As an intelligent customer service for enterprises, it provides 24/7 online service to handle common inquiries and questions, reduce the workload of manual customer service and improve response speed.
• Sales Support: Provide sales staff with pre-service simulated customer sparring exercises, in-service real-time business guidance and other services to help sales staff better understand customer needs and improve sales performance.
• Business Customization: Enterprises can customize the functions and service processes of Tongyi Xiaomei according to the characteristics and needs of their own business to better meet the needs of their customers.

Tongyi Xiaomei Fee Model

TongyiXiaoMi's charging model is based on the number of invocations postpaid, the specific billing method is as follows:

• Billing range: total token count of input content plus output content. Input content includes instruction information, dialog content, field information, algorithm prompt, etc.; output content is the result generated by the big model according to the instruction.
• Billing unit: 1500 tokens as a unit of measurement, rounded upwards. For example, greater than 1500 less than or equal to 3000 tokens is 2 calls, and so on.
• Model specifications and price: Tongyi Xiaohui offers two model specifications, Tongyi Xiaohui-Turbo and Tongyi Xiaohui-Plus, with a price of $0.01 and $0.033 for a single call, respectively.

In addition, Aliyun provides a certain number of free call times experience opportunities for each new UID account that opens the product.

Tongyi Xiaohui Operating Instructions

1. Open ProductsVisit AliCloud Hundred Refined Platform, find TongyiXiaomi CCAI-Dialog Analytics AIO in the Application Square, click the "Free Open" button, read and agree to the service agreement and complete the opening.
2. Creating Applications: On the CCAI-Dialog Analytics AIO page, click "Create Application". Set the application name and select the model configuration (e.g. TongyiXiaohmi-Turbo or TongyiXiaohmi-Plus), and the command template (you can use the official pre-built templates or customize the templates according to your business needs).
3. Configuring the application: In the debug window, edit the command template according to the business requirements and save it for use in model calls.
4. Application API: Output via API services for easy integration and use of official preset templates or custom templates. Support Python SDK, Java SDK, Curl and other ways to call.

Why Tongyi Xiaomei

• Intelligent, multimodal solutions: Through advanced AI technology and diversified service functions, Tongyi Xiaomi provides intelligent solutions for enterprises, supports multi-modal interaction, and meets the diversified service needs of enterprises.
• Improve service efficiency and customer satisfaction: TongyiXiaohui can significantly reduce operating costs while improving service efficiency and customer satisfaction, creating greater value for the organization.
• Easy to customize and expand: Enterprises can customize the functions and service processes of Tongyi Xiaomei according to the characteristics and needs of their own business, and expand and upgrade them as their business develops.