Enterprise WeChat 5.0 released: re-launch of the top ten AI features, new upgrade of the office experience
Enterprise WeChat 5.0 is officially released, the new version focuses on updating intelligent search, intelligent summary, intelligent robot, form collaboration, service record organization, enterprise business card and other functions, and also extends the mailbox, internationalization and private deployment.
I. AI-enabled office efficiency
Intelligent Summaries
- Any progress at work can be automatically summarized based on information from chats, documents, forms, smart forms and meetings, emails, etc. within Enterprise WeChat.
- Supports inviting colleagues to participate in the summary, aggregating everyone's content into one overall summary, making reporting and collaboration easier and more efficient.
Intelligent Search
- You can search for content in chats, documents, meetings, and emails, and AI summarization gives you direct answers, and you can also find content that is vaguely memorized.
intelligent robot
Intelligent robots can be created and managed to help answer employee queries in scenarios such as consulting on company systems and finding business information.
- Bots can be created in "Workbench - Intelligent Bots" and used for intelligent Q&A in different scenarios in single and group chats.
- You can add business knowledge from enterprise WeChat documents and MicroDisk space to the robot to make the answer more accurate, and also support local files, Q&A pairs, APIs and other ways to add knowledge.
- When entering a bot session, there is support for sending a welcome message to better introduce the bot, guide employees to ask questions, and more.
- Supports creation via API mode for interfacing with an organization's own models and data for more flexible use.
II. Efficiency tools and basic experience
Smart Forms
Multiple views of project progress, one table to manage the project:
- Multiple views clearly show the progress of the project. Can be grouped by personnel to quickly see how much work each person has on hand, members of different roles can view and edit in their respective views, multiple people filtering without interfering with each other.
- You can quickly drive the flow of tasks through Kanban views, or you can use progress Gantt charts to understand the overall progress of a project.
- Smart Forms can also automatically send a message to the project group @leader to remind them of any changes in task status.
Dashboards present business data in real time, one table to manage business:
- Business data is summarized into smart forms, and using dashboards you can visualize key business indicators through bar charts, number cards and other charts, which are updated in real time as the data changes.
- Supports setting up automated reminders and sending dashboards to group chats on a regular basis, so you can keep track of business progress when you take out your cell phone
Connecting customers on WeChat, one form to manage customers:
- Smart form can easily manage customers on WeChat. After a member adds a customer's WeChat, the smart form automatically builds a file to record who and when the customer was added.
- The person in charge can view the follow-up records of all customers in the smart form, and members can jump directly to the chat dialog box by clicking on the customer's business card.
- After members chat with WeChat customers, they can generate customer follow-up summaries with one click, refining customer intentions and generating follow-up suggestions to help companies improve service quality.
- The person in charge can view the dashboard to get a real-time view of customer service and follow-up. Make service more efficient and management easier.
Use AI fields to batch process data in smart forms:
- Supports classification, summarization, information extraction, label matching, and image understanding of data from smart forms using AI fields.
- In the e-commerce industry, importing customer reviews into a smart form allows you to utilize AI features to batch tag customer reviews in categories.
- Manufacturing industry, inspection just need to take a picture and upload, AI can recognize and understand the picture, quickly generate inspection results.
Easy to get started with smart forms:
- Rich internal collaboration templates, all industries and positions can find the right template out-of-the-box in key business processes to improve collaboration efficiency.
- Support one key to import existing Excel tables, a table to build enterprise business management system.
- With the support of API interface, enterprises can synchronize the existing data in the business system to the smart form in real time, and write the data back to the original system when the form data is updated, so as to realize the use of business system and smart form together.
mails
Use Smart Summaries to write letters:
- AI can summarize scattered work content such as chats, documents, meetings, emails, etc., and insert them into the body of emails for summarizing the progress of the project I'm responsible for, this week's work, and other scenarios to improve the efficiency of my letter writing.
- When writing English emails, you can check for English word spelling mistakes and grammatical problems in real time and give suggestions for corrections.
If you can chat, you can email:
- Support to send emails to all colleagues, even if the other party does not have an email address, you can still receive emails through messages.
- When writing a letter, enter the name of a colleague or department to quickly add to the recipient, communication is more efficient.
- When writing a letter, you can directly select an entire department as the recipient, making it easy to send notices, reports, and other emails to the department.
Linkage with other functions:
- Incoming emails can be forwarded to the group chat for discussion; after discussing the work in the group, you can also send emails to all group members with one click, without having to fill in the recipients manually.
- By sending meeting invitations via email, meeting information will be automatically added to attendees' schedules; meeting minutes summarized by AI can also be emailed to attendees after the meeting.
- You can insert chat logs, documents, schedules, etc. in the email, and you can also add document content to the email body, making it easy to add existing work content to the email body with a single click.
Support one-stop completion of the process of choosing a domain name and opening a mailbox for free, without the need for cross-platform operation.
III. Connecting to WeChat
Smart Services Summary
- Based on members' service records with WeChat customers, AI will automatically generate service summaries on a weekly basis, and companies can also customize the summary requirements
Members can also view it in the chat toolbar when chatting with WeChat customers.
You can contact customer service to apply for the use of the above mentioned functions as they are gradually being opened.
Business card
- Comes with a corporate certification logo that endorses the authenticity of the business.
- Enterprises can choose templates by industry, improve products / services, customer cases, honors and qualifications and other information to show the strength of the enterprise.
- It can be displayed in multiple scenarios such as single chats with customers, customer groups, emails, documents, meetings, etc. to introduce the company to the public in a more formal way.
IV. Cross-border communication and offshore user experience
Accession of offshore members
- Overseas members can use their email to register and log in to Enterprise WeChat.
- Supports 11 interface languages including Thai, Japanese, Vietnamese, etc.
- Overseas members can view their Chinese names by pinyin alphabet, making it easier to contact Chinese colleagues.
polyglot
- Chat messages, documents and emails can be translated with one click, making cross-language communication and collaboration more efficient.
- Chatting supports translation while writing, real-time translation to 6 languages including English, Japanese, Thai, etc. without switching.translation tool.
- Meeting captioning and transcription into 17 languages helps attendees understand and record meeting content.
spanning two or more time zones
- When chatting with colleagues across time zones, you can see if the other party is in the middle of the night, making cross-border communication more efficient.
- When you create a new schedule or book a meeting, you can see the local time of your colleagues in different time zones, making it easier to collaborate across time zones.
Management and Compliance
- Out-of-state locations and time zones can be selected when creating punch card rules. Members can use punch cards in offshore locations.
- Supports synchronizing email and schedule data to system calendar and other applications for unified viewing and management.
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