Ke Yue

百度智能云客悦是一款基于大模型全面重构的Intelligent Customer Service产品，旨在为企业提供高效、智能的client serviceSolution.

Product Background and Features::

• As the first intelligent customer service product reconfigured by a large model in China, Baidu Intelligent Cloud Customer Joy combines the understanding, reasoning, and memory capabilities of a large model to achieve friendlier conversations and more efficient operations.
• Compared to traditional customer service, Hakuei is able to accurately understand the user's intent and provide a more natural and humanized conversation experience.

Technical characteristics::

• Big Model Plus: Based on Baidu's big model technology, Hakuei is able to understand the original documents in seconds, quickly integrate and optimize robot operations.
• Highly anthropomorphicThrough the deep application of large model semantic understanding and discourse generation capabilities, Hakuei is able to highly simulate human conversations and provide highly anthropomorphic intelligent services.
• Highly efficient operation: The big model aids in robot operation optimization, reduces labor costs and improves efficiency in the enterprise.

Product Features::

• Intelligent ServicesHakkai-Yue provides omni-channel intelligent customer service solutions, supporting a variety of intelligent services such as business processing and problem consultation.
• Quick Build: You can build an enterprise-specific intelligent customer service in as little as 1 hour, lowering the development threshold for intelligent customer service.
• Documentation knowledge, FAQ knowledge: Supports document uploading and FAQ knowledge management to make conversations more customized to meet the application needs of specific scenarios.
• Specialized Thesaurus: Users can customize the uploading of specialized phrases to meet the needs of conversations in specific areas.
• intelligent communications: A collection of rich and high-quality communication resources from three networks, namely, Mobile, Unicom and Telecom, to provide stable and reliable communication services.

Performance & Effectiveness::

• Rate of self-service resolution of user issues: Over 90%, significantly improving customer satisfaction and self-service efficiency.
• Operational Efficiency Improvement: Compared with traditional customer service, large model customer service operation efficiency increased by 6 times, significantly reducing the enterprise's labor costs.

Industry Applications::

Hakuei has been widely used in many industries such as finance, carriers, automotive, government, energy, technology, etc., and has become the first choice of intelligent services for customers across the industry.

Upgrading and development::

Baidu Intelligent Cloud is continuously upgrading the Hakuei platform and improving its intelligence and user experience by introducing more advanced technologies and algorithms.

In short, Baidu Intelligent Cloud Customer Joy, as an intelligent customer service product based on big model technology, has become an important tool for enterprises to realize efficient customer service by virtue of its advanced technical features, rich product functions and excellent performance.